Media and Telecommunications

There are many Internet providers to choose from, here are a few. Make sure you are aware of the terms and conditions of your contract prior to signing.

Internet Providers

Tel: 2888 0008
Customer Service
Tel: 1833 833

New World Telecom Broadband (NWTbb)
Tel: 1236
Customer Service
Tel: 1239

Hong Kong Broadband Network (HKBN)
Tel: 3498 3498
Customer Service
Tel: 128 1000


Hutchinson Global Communications (HGC) Broadband
Tel: 1226
Customer Service
Tel: 1222

i-Cable Broadband
Tel: 2112 8888
Customer Service
Tel: 1832 832

All Hong Kong properties have their own telephone lines; they require a contract and installation fee, with an appointment for the line to be set up.

Setting up a landline you will need to provide:

  • A copy of your Hong Kong Identity Card or a copy of your passport.
  • A Hong Kong contact number.
  • An address of the residence.
  • Payment by credit card.

Long distance calls are inexpensive using the International Direct Dialing (IDD). There are a number of service providers offering the IDD service. We recommend you take the time to find the provider that suits you best.

The Hong Kong international dialing code is: +852

Landlines/ IDD Provider

Tel: 1000
24-hour Sales Tel: 2888 1888 Repair Service Tel: 109
IDD Enquiries Tel: 10013 Directory Enquiries Tel: 1081

City Telecom Hong Kong Limited (CTI) IDD
Tel: 2926 1234

Mobile Phones

Hutchinson Global Communications Broadband (HGC) IDD
Tel: 3617 0888

Hong Kong Broadband Network (HKBN) IDD
Tel: 3617 0888

One Tel IDD
Tel: 2907 6000

Setting up your mobile phone is one of the first things you need to do when you arrive.
There are a vast array of products and services available all offering similar deals. Our advice is to shop around.

3 Hong Kong
Tel: 3162 3333

CSL 1010
Tel: 2888 1010

New World Telecom
Tel: 1239

Tel: 2512 3123

China Mobile
Tel: 2945 8888

SmarTone Vodafone
Tel: 2880 2688